SHIPPING & RETURNS POLICY
SHIPPING POLICY
Our Goal
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At Lush Divine, we will always endeavour to deliver your wig, lashes or nail orders to your door as soon as we possibly can. Depending on the shipping method you choose will depend on when the order is delivered.
For international orders, we promise the best shipping fees but unfortunately, due to the impact of Covid, deliveries can take more time outside of our estimated times specified.
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UK Deliveries
For UK customers we offer Standard and Express Shipping
Standard (3 - 4 Business Days) £2.95
Express (1 - 2 Business Days) £3.95
UK orders placed worth £60 or more, will benefit from FREE standard shipping.
International Deliveries
European orders (3 - 5 Business Days) £14.50
Rest of the World orders (5 - 7 Business Days) £21.50
RETURNS POLICY
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has elapsed, we can’t, unfortunately, offer you a refund.
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Refund requirements
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The following criteria must be met to qualify for a refund:
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Product is defective
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Product is not as described
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Product must be in original packaging
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Product must be unused
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Product must not be damaged
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In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
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Sale and clearance items
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.
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Shipping items
In order to return an order, you must email our customer services team and they will guide you on the process for returning your item.
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Once an order return form has been completed online, you must then pack your item and make sure the return shipping labels are printed and attached to the parcel. The parcel must then be taken to the specified drop off location.
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You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
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You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
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Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: