TERMS AND CONDITIONS

Right to Cancel Non-personalised Goods (For customers based within the EU only):

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You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).

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To exercise your right to cancel you must notify us immediately preferably by email to hello@lushdivine.uk or by calling us on +44 20 3239 0778. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.

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To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been dispatched. In these cases, the Goods will need to be returned to us.

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Effects of Cancellation:

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

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We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

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We will make the reimbursement without delay and not later than –

• 14 days after the day we receive back from you any Goods supplied, or

• (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

• if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 

We will make this reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

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You shall send the Goods back or hand them over to us at the following address – United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods back before the period of 14 days has expired.

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You will have to bear the costs of returning the Goods.

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You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

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Personalised or Perishable Goods:

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The right to cancel an order for Goods described in section DELIVERY  above does not apply to orders for

• • personalised Goods

  • Goods that are made to your specifications or

  • Goods that are liable to deteriorate or expire rapidly

 

Returns where Goods are faulty:

Please email hello@lushdivine.uk to inform us of your wish to return Goods quoting your order number. If you notify us of the fault within a reasonable period of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. Goods that are liable to deteriorate or expire rapidly and which are discovered to be faulty or damaged must be notified to us as soon as possible. For faults notified to us after this time, we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.

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The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.

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We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace them free of charge or provide a full refund as appropriate.

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We recommend that all returned Goods are returned using our recommended reputable courier Hermes if you are based in the UK. if you are based outside of the UK then couriers such as Parcel Force, Royal Mail, DHL, UPS, DPD or FedEx can also be used.